Shape the Future of Benchmark
Help Us Improve Your Experience
At Benchmark, we believe in continuous improvement and that starts with you. We’re offering you the chance to directly impact the evolution of our products. Your feedback will not only help shape what’s next, but you’ll also get paid for it!
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How to Join
1. Click on the sign-up button below to join your appropriate network.
Please note: You’ll be redirected to an external site to complete the sign-up process. A school email is required to verify your eligibility and access the appropriate testing network.
2. Create an account with User Testing, our third-party partner, using your school email address.
3. Once you join, you'll receive test invitations that are exclusively focused on Benchmark.
Why We Need You
We’ve been working hard to enhance our digital tools, but we know the best insights come from the people who use them every day. That’s why we’re inviting all our users including teachers and administrators to join our newly launched testing networks to help us shape the future of our tools. Your insights will help us better understand and fulfill your needs and expectations.
Your Impact
You will play a crucial role in making our tools more intuitive, effective, and user-friendly. By observing how you interact with our products and gathering your thoughts and reactions, we’ll make informed decisions to improve your experience.
How It Works
We’ve partnered with User Testing, a trusted platform that collects user insights through various methods, such as surveys, recorded tests and live conversations.
- Surveys: Simply answer a set of questions without screen, audio, or video recordings.
- Recorded tests: Complete tasks while speaking your thoughts aloud, with screen, audio, and sometimes video recordings. Tests are taken on mobile or desktop devices on your own time.
- Live Conversations: Chat with us via video call. During this designated time, share your thoughts about our products or experiences.
Once you're a member of our network, our designers and researchers will launch tests on the UserTesting platform. You’ll receive invitations to participate, and once you complete the tests, UserTesting will compensate you through PayPal.
Disclaimer: Benchmark Education is not responsible for compensation. Payments are handled by UserTesting via PayPal. For payment inquiries, please contact UserTesting support.
Frequently Asked Questions
1. What is UserTesting?
UserTesting is a platform that connects organizations with real users to collect feedback on digital products, helping improve user experiences through various types of studies.
2. Who do you share my information with?
Data collected through UserTesting will be handled in accordance with their privacy policy. On our side, we will only use the data for internal research and analysis purposes. Review UserTesting's privacy policy to understand how your data will be used and stored.
3. Do I need to pay to join?
No, participation is completely free.
4. Will I be compensated?
Yes. You’ll always see the compensation amount before starting. Payments are typically sent by UserTesting via PayPal about 14 days after test completion.
5. How much will I be compensated?
According to UserTesting, reward amounts vary depending on factors such as test type, duration, and customer demand. Your dashboard will always show the payment amount for each test before you start. Payments can range anywhere from $1 to $60, depending on the test and time commitment. They are typically sent 14 days after completing a test.
Please note that you will not be compensated for the practice test you submitted as part of your application to join the UserTesting Network.
6. When can I start?
Once your practice test is approved, you’ll begin receiving email notifications or dashboard alerts for new opportunities.
7. Will I only test Benchmark Universe products?
Yes. You'll only be asked to participate in tests created by Benchmark Education.
8. What information is required to sign up?
You’ll need to provide your email address and fill out a profile with basic information to help match you with relevant tests.
9. How will I receive test invitations?
Invitations will be sent via email or appear on your UserTesting dashboard.
Note: If you're logged into your test feed, you may not receive an email, only a dashboard notification.
10. How can I participate in user testing without signing up for the platform UserTesting?
This is possible! To do this, you’ll need to join our "Invite Network." Simply submit your information through the form provided. Once submitted, your details will be added to our database, and you’ll receive direct email invitations from UserTesting to participate in our user testing sessions.
You do not need to create an account with UserTesting to take part. You’ll receive invitations directly and can provide feedback without needing to sign up on the platform.
Please note that this opportunity is unpaid, but it allows you to contribute valuable feedback and help improve our products and services.
11. What devices and system requirements do I need?
Windows:
- OS: Windows 7, 8, or 10
- RAM: 1 GB (600 MB available)
- Disk space: 7 GB minimum
- Browser: Chrome, Firefox, Edge
- Upload speed: 3.0 Mbps or higher
Mac:
- OS: macOS 10.7 or later
- RAM: 1 GB (600 MB available)
- Disk space: 7 GB minimum
- Browser: Chrome, Firefox, Safari
- Upload speed: 3.0 Mbps or higher
iOS:
- Version 14 or newer
- At least 400 MB of available space
- Battery: 20% charge minimum
Android:
- Version 10.0 or newer
- At least 400 MB of available space
- Battery: 20% charge minimum
Note: Some Xiaomi devices may not be compatible with the UserTesting Android app.
12. Do I need a microphone?
Yes, a working microphone is required for recorded and live tests.
13. Do I need to install anything?
- Computer: No software needed for the practice test.
- Mobile: You’ll need to download the UserTesting app from the App Store or Google Play.
14. Is PayPal required?
Yes, all payments are made through PayPal. No other payment options are currently supported by User Testing.
15. How do I verify my PayPal account?
For any inquiries related to the UserTesting sign-up process or PayPal verification, please reach out to their respective support teams: the UserTesting Support Center or PayPal Contact Customer Support. Benchmark Education has no influence over the timing or approval of these processes.
16. Are payments taxed?
UserTesting does not deduct taxes. You are responsible for reporting any income based on your local tax laws.
17. Who can I contact for help?
For any inquiries related to the UserTesting or PayPal, please reach out to their respective support teams: the UserTesting Support Center or PayPal Contact Customer Support.